sinaga Privacy Policy

This page describes what we collect when you use sinaga and how we keep that data protected. We at sinaga take your privacy seriously. We collect personal information only when necessary to operate our platform, process your payments, and comply with applicable law. We do not sell your data to third parties, and we do not share it without your consent except where required by law.

When you open an account on sinaga, we collect your email, phone number, and identity documents. When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect information about those transactions. When you place bets or play games on sinaga, we record your activity for compliance and fraud prevention. All of this data is encrypted and stored securely on our servers.

This policy explains what data we collect, how we use it, who has access to it, how long we keep it, and what rights you have. We operate in supported jurisdictions where local law permits our service. Our data practices comply with applicable privacy laws in those jurisdictions.

What data we collect when you use sinaga

We collect personal information in several categories. First, account information: when you register on sinaga, we collect your email address, phone number, full name, date of birth, and government-issued identification (national ID, passport, or driver's license). We also collect a selfie during identity verification. Second, payment information: when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the payment method, amount, date, and transaction reference. We do not store full card numbers or bank account details; that information is encrypted and stored separately by our payment processor.

Third, account activity: we record every bet you place, every game you play, every deposit and withdrawal, and every transaction on your account. We record login times, devices you use, IP addresses, and connection information. We track your interactions with our support team—emails, chat messages, and account inquiries. Fourth, device and network information: we collect information about your device (operating system, browser, app version), your internet service provider, and your approximate location based on IP address. We do not collect your precise GPS location unless you grant permission.

We use cookies and similar technologies to track your session on sinaga. Cookies store your login status, your preferences (language, theme), and your betting history. You can disable cookies in your browser settings, but some features of sinaga may not work properly without them. We do not use cookies to track you across other websites.

How we use your data on sinaga

We use your account information to verify your identity and prevent fraud. We cross-check your identity documents against government records when you open an account. We monitor your account for suspicious activity—rapid deposits followed by immediate withdrawals, unusual betting patterns, or multiple accounts from the same person. If we detect fraud, we investigate and may suspend or close your account.

We use your account activity to operate sinaga—to settle bets, pay out winnings, and record your balance. We use it to investigate disputes when you claim a transaction error or bet outcome disagreement. We use it to comply with applicable law, including anti-money-laundering regulations and tax reporting. We may be required by law enforcement or regulatory bodies to provide your data; we do so only through proper legal channels.

We use your device and network information to detect fraud and prevent abuse. We block accounts that attempt to bypass our security measures or use sinaga in prohibited jurisdictions. We use cookies to remember your login status so you do not have to sign in every time you open sinaga.

Who has access to your data on sinaga

Our sinaga support team, compliance team, and engineering team have access to your data as needed to operate our platform. Support staff can view your account history, transactions, and betting activity to help resolve disputes or answer questions. Compliance staff review account data to detect fraud and ensure we comply with applicable law. Engineering staff access system logs to troubleshoot technical issues, but they do not have access to personal information except in anonymized form.

We share your data with payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet companies) only as needed to process your deposits and withdrawals. We share your data with identity verification services to confirm your government-issued ID and prevent fraud. We may share your data with law enforcement or regulatory bodies if required by law—for example, if we receive a subpoena or if we detect suspicious activity that may violate money-laundering laws.

We do not sell your data to third parties. We do not share your data with marketers, advertisers, or data brokers. We do not use your data to build profiles or make automated decisions about you except to detect fraud and enforce our account policies.

We at sinaga protect your data the way we protect our own. Your privacy is a fundamental right, and we take it seriously.

How long we keep your data on sinaga

We retain your account information (email, phone, identity documents) as long as your account is active. If you close your account, we keep your data for seven years to comply with anti-money-laundering regulations and tax reporting requirements. We may keep your data longer if required by law.

We retain your payment information (deposit and withdrawal history) for seven years to comply with financial reporting and regulatory requirements. We retain your account activity (bets, games, logins) for seven years for dispute resolution and compliance. We retain device and network information (IP addresses, browser logs) for one year unless needed for ongoing investigations.

We delete cookies from your device when you log out of sinaga or clear your browser cache. Cookies may remain on your device for up to one year if you do not delete them. You can delete cookies manually by clearing your browser cache.

Your rights regarding your data on sinaga

You have the right to access your data. You can view your account information, payment history, and betting activity at any time by logging into sinaga. You can download a copy of your account data by requesting an export from our support team. We provide exports in a common digital format (CSV or JSON).

You have the right to correct your data. If your account information is inaccurate, contact our support team and we will update it. You have the right to request deletion of your data, subject to our legal obligations to retain it. If you request deletion, we anonymize or delete your personal information except where we are required by law to keep it (for example, for anti-money-laundering compliance).

You have the right to opt out of non-essential communications. You can disable marketing emails by clicking the unsubscribe link in any marketing message. You can adjust your notification preferences in your account settings. You cannot opt out of essential communications (security alerts, payment confirmations, account notices), as these are necessary to operate sinaga.

Data security and encryption on sinaga

We encrypt all data in transit between your device and our servers using HTTPS (TLS encryption). We encrypt all data at rest on our servers using industry-standard encryption. We do not store passwords in plain text; passwords are hashed with a secure algorithm. We do not store full payment card numbers or bank account details on our servers; that information is encrypted and stored by our payment processors.

We maintain regular security audits and penetration testing to identify and fix vulnerabilities. We have a security team that monitors our systems 24 hours a day for suspicious activity. If we discover a security breach, we notify affected users as soon as possible and take steps to prevent further exposure.

Our servers are located in data centres with physical security measures—restricted access, surveillance cameras, and backup power systems. We maintain redundant backups of your data in case of hardware failure. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other Indonesian cities benefit from the same security practices regardless of location.

International data transfers on sinaga

Our servers may sit outside your jurisdiction. When you use sinaga, your data may be transferred to and stored in countries other than Indonesia. Data protection laws vary by country, and your data may be subject to different legal requirements in other jurisdictions. By using sinaga, you consent to the transfer and processing of your data internationally.

If you do not consent to international data transfers, you should not use sinaga. Your choice to not use sinaga will not result in any penalty or disadvantage.

We maintain the same security and privacy standards for data stored internationally as we do for data stored locally. We do not relax encryption or security practices based on geographic location.

Contact us about privacy on sinaga

If you have questions about this privacy policy, how we use your data, or your rights under this policy, contact our support team. You can reach us via email or live chat during business hours. We respond to privacy inquiries within five business days.

If you believe we have violated your privacy rights or have not complied with this policy, you can file a complaint with us and request an investigation. We investigate all complaints and respond with our findings within 30 days.

We at sinaga are committed to protecting your privacy. This policy explains how we do it. We update this policy periodically to reflect changes in our practices or applicable law. We notify you of material changes by email or by posting a notice on sinaga. Your continued use of sinaga after changes are posted constitutes acceptance of the updated policy.

Our commitment to your privacy on sinaga

We collect only the data we need to operate sinaga, verify your identity, process your payments, and comply with applicable law. We do not collect data for marketing purposes or to build consumer profiles. We do not share your data with third parties except where necessary to provide our service or where required by law.

We encrypt your data, store it securely, and limit access to our staff who need it to do their jobs. We monitor our systems for security breaches and respond immediately if we detect unauthorized access. We maintain this privacy policy to explain our practices clearly and honestly.

Your privacy is a right, not a privilege. We respect it and protect it. If you have questions about how we handle your data, contact our support team. We are here to help.